Returns Policy
NEED TO START A RETURN?
We want you to love the shoes you buy from Rieker USA!
If you're not thrilled with your purchase for any reason, you may return it to us within 60 days of receipt. Please note that all returns must be for products purchased on www.rieker.us and returned in unworn condition with the original packaging to be refunded. We recommend trying your shoes indoors on carpeted surfaces to confirm the fit.
Once completed, you'll receive instructions on how to return your order.
Once we receive the shoes, returns take 7-10 business days to process. Once the return process is completed, a confirmation email will be sent to the email address on file.
RETURNS FOR PLACE OF PURCHASE
If you purchased your product from a retail store or a website other than www.rieker.us, you must contact the original place of purchase for return options.
IF YOU RECEIVED THE WRONG OR DEFECTIVE PRODUCT
If you received the wrong product in your shipment or are missing something from your order, please contact us. To expedite a resolution, please indicate your order number and the item that was shipped in error or was missing from your order.
If your product arrived defective, please accept our apology and contact us. We'll work exhaustively to correct the error.
If your shoes arrived defective but were purchased from another retailer, please contact the retailer directly.
HAVING TROUBLE?
Please contact us and provide your first and last name, email address, shipping address, and order date.
Mon-Fri 8am-5pm EST
PH: 800-960-0050
EMAIL: d2cusa@rieker.net