We want you to love the shoes you buy from Rieker USA!
If for any reason you're not thrilled with your purchase, you may return it to us within 60 days of receipt.
Please note that all returns must be for products originally purchased on our website, and must be received in unworn condition with original packaging in order to be refunded. We recommend trying on your shoes indoors on carpeted surfaces to confirm the fit.
Please send your item(s) along with a copy of your original packing slip to:
Consumer Returns Department
299 Rio Drive
Orlando, FL 32810
Customer is responsible for return postage.
Please allow 7-10 business days from delivery to our returns processing center for your refund to show on your account.
Refunds are only offered if the purchase was made directly on rieker.us.
If you purchased your product at a retail store or another online partner, please contact them directly to either exchange the product(s) or to obtain a refund.